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Boardgamist FAQs | Delivery, Returns & Help
Frequently Asked Questions
Hopefully you'll find the answer below. If not, just send me an email at customerhappiness@boardgamist.com and I'll be happy to help.
Why should I buy from Boardgamist?
Buying a board game is easy but choosing the right one isn't.
I personally research every game I stock and only sell games I'd genuinely recommend. If you're not sure what to buy, I'll happily help you find the right game for your group instead of leaving you to scroll through thousands of options.
When will my order be dispatched?
Orders placed before 12:00pm Monday to Friday are usually dispatched the same working day. Orders placed after midday are normally dispatched on the next working day.
Once your order has been dispatched, you'll receive a confirmation email with tracking information where applicable.
How long does delivery take?
Most UK orders arrive within 3 to 5 working days.
If you've selected a next business day delivery service, your order will usually arrive on the next working day after dispatch. Delivery times may occasionally be affected by courier delays or adverse weather.
Do you ship outside the UK?
Not at the moment. I'm currently focused on providing the best possible service to customers within the UK.
I'm not sure which game is right for me.
That's exactly what I'm here for.
Just send me a message with:
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How many people you're playing with
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How long you'd like the game to last
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Your experience level
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The kind of experience you're looking for
I'll recommend games that I genuinely think are the best fit for your group.
Do you stock every board game?
No, and that's intentional.
There are thousands of great games available. Rather than trying to stock everything, I focus on games I'd happily recommend to friends and family. Every game on the website has earned its place.
Will sold out games come back?
If a game is being reprinted, I'll usually make it available to preorder as soon as I know when it's arriving.
If you're waiting for a particular game, feel free to get in touch and I'll let you know if it's due back.
When will my preorder arrive?
Preorders are dispatched as soon as stock arrives.
Release dates can occasionally change as they're set by publishers, so if that happens I'll always dispatch your order as soon as your games arrive.
Will my in-stock items be held until my preorder arrives?
No.
If your order contains both in-stock and preorder items, everything will be dispatched together once the preorder is available.
If you'd like your in-stock games sooner, please place separate orders.
Can I return an item?
Yes.
If you've changed your mind, you have 14 days after receiving your order to let me know you'd like to return it.
Items should be returned in a resaleable condition. Please contact me before sending anything back so I can provide the correct return instructions.
What if my game arrives damaged or faulty?
Please email customerhappiness@boardgamist.com as soon as possible.
If you can include a few photos, that'll help me resolve the problem more quickly. I'll always work with you to put things right.
Who is 'Boardgamist'?
I'm Dan, founder of Boardgamist.
I started Boardgamist because I wanted to make it easier for people to discover brilliant board games without spending hours researching them first.
Today I still personally choose the games I stock, pack every order and answer every customer email.
Still have a question?
The quickest way to get in touch is by email.
customerhappiness@boardgamist.com
I aim to reply within one working day, although it's often much sooner.
