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Privacy & Cookie Policy
PRIVACY & COOKIE POLICY
Last updated: August 2026
Boardgamist Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy & Cookie Policy explains what information is collected when you visit Boardgamist.com, how it is used, who it may be shared with, and the choices available to you.
WHO WE ARE
Boardgamist Ltd is a company registered in England and Wales under company number 15322969.
If you have any questions about this Privacy & Cookie Policy or how your personal information is handled, please contact customerhappiness@boardgamist.com.
PERSONAL DATA
Depending on how you interact with the website, personal information collected may include your name, billing and delivery address, email address, telephone number, order history, account information, communications you send to us, IP address, browser and device information, website usage data and cookie information where consent has been provided.
Payment information is processed securely by authorised third-party payment providers. Boardgamist does not store your full payment card details.
HOW WE USE YOUR PERSONAL DATA
Personal information is used to process and deliver orders, manage customer accounts, process refunds and returns, respond to enquiries, provide customer support, prevent fraud, maintain website security, improve the website and customer experience, measure website performance and marketing effectiveness, send marketing communications where consent has been provided, and comply with legal, regulatory, accounting and tax obligations.
LEGAL BASIS FOR PROCESSING
Under the UK General Data Protection Regulation (UK GDPR), personal information is processed where it is necessary to perform a contract, comply with legal obligations, pursue legitimate business interests such as improving the website, preventing fraud and maintaining security, or where you have provided consent, including for marketing communications and non-essential cookies.
ANALYTICS, ADVERTISING AND WEBSITE IMPROVEMENT
Where you have provided consent, Boardgamist uses analytics and advertising technologies to understand how visitors use the website, improve website functionality, measure the effectiveness of advertising campaigns, understand purchasing trends using aggregated or pseudonymised information, and display more relevant advertising on third-party platforms.
These technologies do not allow us to identify you personally through analytics or advertising reports.
You can update your cookie preferences at any time using the Cookie Settings available on the website.
WHO WE SHARE YOUR DATA WITH
Personal information is shared only where necessary to operate the business and fulfil your order. This may include payment providers, delivery companies, ecommerce and website hosting providers, customer review platforms, email and marketing service providers, website analytics and advertising partners, fraud prevention and security providers, professional advisers where required, and government authorities where legally required.
All third-party providers are required to process personal information securely and only for the purposes for which it has been shared.
INTERNATIONAL DATA TRANSFERS
Some third-party service providers may process personal information outside the United Kingdom.
Where this occurs, appropriate safeguards are used to protect your personal information, including recognised adequacy regulations, the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or other lawful transfer mechanisms where applicable.
DATA RETENTION
Personal information is retained only for as long as necessary to fulfil the purposes described in this policy or to comply with legal obligations.
Order and financial records are generally retained for seven years. Customer account information is retained until your account is closed together with a reasonable period for resolving any outstanding queries. Marketing preferences are retained until consent is withdrawn or you unsubscribe. Cookie information is retained in accordance with the durations shown within the website's Cookie Settings.
YOUR RIGHTS
Under UK data protection law, you have the right to request access to the personal information held about you, request correction of inaccurate or incomplete information, request deletion of your personal information where applicable, restrict or object to certain processing activities, withdraw consent where processing relies upon consent, and request a copy of your personal information in a portable format where applicable.
To exercise any of these rights, please email customerhappiness@boardgamist.com. Requests will normally be responded to within one calendar month.
If you are unhappy with how your personal information has been handled, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
COOKIES
Boardgamist.com uses cookies and similar technologies to operate the website and improve your browsing experience.
Cookies are used to keep the website functioning correctly, enable shopping basket and checkout functionality, remember your preferences, improve website performance, understand how visitors use the website, measure the effectiveness of advertising, and display more relevant advertising where consent has been provided.
Non-essential cookies are only used after you have provided your consent. You can accept, reject or update your preferences at any time using the Cookie Settings available on the website.
COOKIE CATEGORIES
Strictly Necessary Cookies are essential for the operation of the website, including security, account login, shopping basket and checkout functionality. These cannot be disabled through the Cookie Settings.
Preference Cookies remember choices you make, such as website preferences, to improve your browsing experience.
Analytics Cookies help us understand how visitors use the website so that we can improve its performance and usability. These cookies are only used where consent has been provided.
Marketing Cookies help measure the effectiveness of advertising campaigns and may be used to display more relevant advertising on third-party platforms. These cookies are only used where consent has been provided.
CHANGES TO THIS POLICY
This Privacy & Cookie Policy may be updated from time to time to reflect changes in legal requirements, technology or the way Boardgamist operates.
The latest version will always be published on this page.
CONTACT
If you have any questions about this Privacy & Cookie Policy or how your personal information is handled, please contact customerhappiness@boardgamist.com.
If you believe your data protection rights have not been respected, you also have the right to contact the Information Commissioner's Office (ICO) at https://ico.org.uk/.
