Shipping & Returns

For full details, please read our Terms & Conditions, which contain our complete delivery and returns policy.

UK Shipping

Orders over £60 qualify for free standard UK delivery.

For orders under £60, delivery starts from £3.95.

I use trusted delivery partners including Royal Mail, DPD, Evri and Parcelforce. The courier used will depend on the size, weight and destination of your parcel.

Delivery Times

Most in-stock orders are dispatched quickly and typically arrive within 3 to 5 working days.

If you've selected 24 Hour Tracked, orders placed before 12:00pm Monday to Friday are usually dispatched the same working day. Orders placed after midday are normally dispatched on the next working day.

While I always aim to meet these delivery times, delays caused by circumstances outside my control, such as severe weather or industrial action, may occasionally occur.

Tracked Delivery

Standard delivery starts from £3.95.

If you're able to, I recommend choosing a tracked delivery service. It gives you greater visibility of your parcel and makes it much easier to resolve any issues should they arise.

From time to time, I may upgrade your delivery service at no extra cost.

Free Delivery

Orders over £60 automatically qualify for free standard UK delivery.

If you'd prefer a faster or tracked service, you can choose an upgraded delivery option during checkout for an additional charge.

International Shipping

At the moment I only deliver within the United Kingdom.

Returns

If you'd like to return an item, please email customerhappiness@boardgamist.com with your order number and a brief explanation of why you'd like to return it.

I'll reply with the correct returns instructions and returns address.

Please don't send returns to the registered office address shown in the Terms & Conditions unless you've been instructed to do so.

Changed your mind?

If you've changed your mind, you have 14 days from the day after receiving your order to let me know you'd like to return it.

Once you've told me you'd like to return your order, you'll have a further 14 days to send the goods back.

Returned items should:

• Include all components

• Be returned in their original packaging where possible

• Be in a resaleable condition

• Be unopened with any shrink wrap or security seals intact where applicable

Return postage for change of mind returns is the customer's responsibility.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or isn't what you expected, please email customerhappiness@boardgamist.com as soon as possible.

If you can include a few photos, it'll help me resolve the issue more quickly.

Where an item is faulty or incorrect, I'll cover the cost of the return and work with you to arrange a replacement, repair or refund as appropriate.

Refunds

Once your return has been received and inspected, refunds are normally processed within a few working days using your original payment method.

Depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.

If you have any questions about shipping or returns, just send me an email at customerhappiness@boardgamist.com. I'll be happy to help.